Shipping Policy

Shipping Information

At Nova Mart, we strive to deliver your orders quickly and efficiently across the UAE.

Processing Time

All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

• UAE: 2–7 Business Days

Delivery times may vary depending on your location, courier service availability, and peak shopping periods.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive tracking information via email or SMS when available.

Delayed Deliveries

While we make every effort to ensure timely delivery, delays may occasionally occur due to weather conditions, public holidays, customs procedures, or courier-related issues beyond our control.

Incorrect Address

Please ensure that your shipping address is accurate and complete. Nova Mart is not responsible for orders delayed or lost due to incorrect shipping information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or you believe it has been lost during transit, please contact us as soon as possible so we can assist in resolving the issue.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: uaefastreach@gmail.com
Phone: 03497064229

Thank you for shopping with Nova Mart.